Frequently Asked Questions

FAQ

What Payment methods do you accept?

We accept payments via credit/debit cards (Visa, MasterCard, American Express), PayPal, and other secure online payment methods.

Is COD (Cash on Delivery) available?

Yes, along with other payments method COD (Cash on Delivery) also available

How long will it take for my items to arrive?

Shipping times vary depending on the product and the supplier. But generally, it will take minimum 2 to maximum 6 business days for all orders to arrive. You’ll receive a tracking number once your order is shipped so you can monitor its progress.

Is shipping really FREE?

Yes, Shipping is FREE.

Are the products you sell authentic?

Absolutely! We work only with reputable suppliers and manufacturers to ensure that all products on BigtrendMart are high-quality and authentic. If you ever have concerns about an item’s authenticity, please don’t hesitate to reach out to our customer service team for clarification.

Do you provide a refund or return in case I face any issue with the product?

Yes, we have our simple 5 days return and refund policy. Please check that in our policy section.

Who can I contact if I have a problem with my order?

All inquiries can be forwarded to bigtrendmart@gmail.com. You can also visit our Contact Us page.

 Is Checkout on this site safe and secure?

You can be absolutely sure that all purchases here are safe and secure.

How long will it take to receive a tracking number?

It will usually take between 1-2 business days.